Contact & Support
One inbox for everything, and a short list of the things that reach an answer faster somewhere else. There is no phone line and no chat widget — email is read by the person who builds the thing.
Effective 25 October 2026
Support
Email powerpioneer@pm.me. Include the address your account uses and, if it is about a specific place, the country and month you were looking at — a link to the page is ideal.
We aim to reply within two working days . Write in English or Dutch.
Where to send what
| Subject | Where |
|---|---|
| Anything about the product | powerpioneer@pm.me |
| Refunds | powerpioneer@pm.me — within 14 days of a charge, no questions asked. See the Refund Policy. |
| Invoices, VAT, cancellation | Paddle handles these as merchant of record, at paddle.net or from your account page. We can help too. |
| Privacy, data access, erasure | powerpioneer@pm.me |
| Security vulnerabilities | powerpioneer@pm.me |
| Press, partnerships, licensing the data | powerpioneer@pm.me |
Postal address, for anything that needs one: Van Diemenstraat 138, 2518 VG Den Haag, Netherlands.
Billing & invoices
Every purchase is sold through Paddle, which means Paddle issued your invoice and can reissue it or add a VAT number to it (refunds: ask us, above). The fastest route is paddle.net, where you can look up a purchase with the email address you used and manage or cancel the subscription. Your account page links to the same portal.
The data looks wrong
Tell us — this is the most useful mail we get. Two things it is worth knowing before you write:
- The climate figures are ten-year averages, not a forecast, and they can be legitimately unlike the weather you remember from one particular trip.
- Travel advisories are refreshed weekly from each government’s own publication and every record on the site carries its source link and the date it was fetched. If ours disagrees with the source, that is a bug and we want it.
Send the page link and what you expected to see. If it is an advisory, the government and the date help.
Answers without waiting
- Pricing — what each tier includes, and the questions people ask before subscribing.
- Refund Policy — 14 days, no questions asked.
- Privacy Policy — every cookie the site sets and every processor that sees your data.
- Terms of Service — including where the data comes from and how to attribute it.